Refund policy
At Desi Stitches, we are committed to delivering meticulously handcrafted, customized designs tailored to perfection. To ensure transparency and maintain the highest quality standards, we have outlined our policy below:
General Policy
Due to the bespoke nature of our products, all sales are final. Exchanges and refunds are subject to specific terms outlined below.
Exchange Policy
Exchanges are strictly permitted under the following circumstances:
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Size Issues Only:
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Exchanges are processed solely in the case of size discrepancy.
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Change of Mind: We do not offer exchanges or returns if a customer changes their mind after receiving the order.
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Damaged or Defective Products:
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Claims must be submitted within 48 hours of delivery with unboxing photos/videos and clear proof of damage.
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Condition of the Item:
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The product must be unused, unworn, unwashed, and returned in its original packaging with all tags intact.
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Items that have been altered, washed, or worn will not qualify for an exchange.
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Exclusions:
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Fully customized, made-to-measure, sale, or discounted items are not eligible for exchange.
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Refund Policy
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Processing Time: Approved refunds will be processed within 12 to 15 working days.
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Refunds are issued only after thorough inspection and approval of the returned item by our quality team.
Process for Return / Exchange
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Initiate the Request:
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Contact us within 48 hours of delivery via Email (
desistitches8@gmail.com) or Phone (03208578962) with your order details and photos/videos of the issue.
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Approval & Return Shipping:
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Once reviewed and approved, return instructions will be shared. Return shipping costs are the customer's responsibility unless the error or damage is from our end.
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Inspection:
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Returned items undergo a mandatory quality check upon arrival before an exchange or refund is finalized.
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Contact Us
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Address: Rizwan Street, Muzaffar Ali Road, Sharaqpur, Pakistan
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Email: desistitches8@gmail.com
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Phone: 03208578962